All US orders are shipped via USPS Mail from our headquarters in Asheville, North Carolina. USPS mail delivers Monday through Saturday, excluding Federal holidays. Deliveries to PO boxes and APO/FPO boxes are acceptable. Shipping charges are calculated by weight and destination, and are generated by real time USPS quotes. We do not charge handling fees. Orders shipped within the great state of North Carolina will include 7.75% sales tax
PRIORITY MAIL ..... Current processing time of 2-3 business days plus an average of 2-3 business days in transit. *Please do not include Sundays or Holidays when calculating when your package will arrive.
EXPRESS MAIL ...... Express Mail orders are shipped same-day if placed before 1pm EST, next day if placed after 1pm EST. Packages are guaranteed to arrive 1 to 2 business days from shipment date. *Please be aware of time zone differences, and do not include Sundays or Holidays when calculating when your package will arrive.
* Tracking and insurance are included with all US orders.
* Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded.
* Lost or missing packages, though rare, will need to be reported and investigated through USPS and before a refund can be processed. We can not re-ship orders due to USPS loss or theft.
International Orders
We are happy to ship World-Wide!
International shipping rates begin at about $20 and are calculated by weight and location. We do not charge handling fees.
PRIORITY............. Current processing time of 2-3 business days plus 1 to 2 weeks delivery (average)
EXPRESS.............. Express Mail orders are shipped same-day if placed before 1pm EST, next day if placed after 1pm EST. 5 to 10 day delivery (average) with expedited processing
* Tracking and insurance are included with all International orders.
* Shipping transit times vary widely by country and are not guaranteed.
* The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA. We must fill out customs forms accurately.
* The purchaser must be knowledgeable of country-specific import regulations, we are not responsible for fees/damages associated with any noncompliance.
* Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded.
* Lost or missing packages, though rare, will need to be reported and investigated through USPS and before a refund can be processed. We can not re-ship orders due to USPS loss or theft.
