All orders are shipped via USPS Mail from our headquarters in Asheville, North Carolina. USPS mail delivers Monday through Saturday, excluding Federal holidays. Deliveries to PO boxes and APO/FPO boxes are acceptable. Shipping charges are calculated by weight and destination, and are generated by real time USPS quotes. We do not charge handling fees. Orders shipped within the great state of North Carolina will include 7.75% sales tax
PRIORITY MAIL ..... Current processing time of 2-3 business days plus an average of 2-3 business days in transit. *Please do not include Sundays or Holidays when calculating when your package will arrive.
EXPRESS MAIL ...... Express Mail orders are shipped same-day if placed before 1pm EST, next day if placed after 1pm EST. Packages are guaranteed to arrive 1 to 2 business days from shipment date. *Please be aware of time zone differences, and do not include Sundays or Holidays when calculating when your package will arrive.
LOCAL PICK-UP ..... Local pick up is free of charge. Please leave a valid email or phone number so we can contact you when your order is ready. Orders can be picked up at 58 Wall St. in Downtown Asheville, Monday through Friday from 9 am to 4 pm. (hours may vary.)
* Tracking and insurance are included with all US orders.
* Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded.
* Lost or missing packages, though rare, will need to be reported and investigated through USPS and before a refund can be processed. We can not re-ship orders due to USPS loss or theft.
Do you offer International Shipping?
We are happy to ship World-Wide
*Please note: We are no longer shipping any edible products internationally. This includes
candy coloring, flavoring, melting wafers, sprinkles, edible flowers, glitter, and all candy. This is due to country-specific bans on artificial flavors/colorings. Our apologies for any inconvenience.
International shipping rates begin at about $20 and are calculated by weight and location. We do not charge handling fees. *We no longer offer First Class shipping options - our apologies for any inconvenience.
PRIORITY............. Current processing time of 2-3 business days plus 1 to 2 weeks delivery (average)
EXPRESS.............. Express Mail orders are shipped same-day if placed before 1pm EST, next day if placed after 1pm EST. 5 to 10 day delivery (average) with expedited processing
* Tracking and insurance are included with all International orders.
* Shipping transit times vary widely by country and are not guaranteed.
* The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA. We are required by law to fill out customs forms accurately, we will not label any packages as "gift."
* The purchaser must be knowledgeable of country-specific import regulations, we are not responsible for fees/damages associated with any noncompliance.
* Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded.
* Lost or missing packages, though rare, will need to be reported and investigated through USPS and before a refund can be processed. We can not re-ship orders due to USPS loss or theft.
How will my items be wrapped? What about returns or exchanges?
Your goodies will arrive attractively packaged in recyclable bags, sealed with our signature Bake It Pretty stickers. We strive to be mindful of the environment and use only recycled and reused packing/filler materials whenever possible. Some items, including many of our baking cups, are not individually packaged and will be grouped together to save space and packing materials, (one way we help ensure reasonable prices on your favorite items.) Click here for info on our new DIY gift wrap kits!
Please contact us within 7 days upon receiving your order if your shipment is incomplete, incorrect, or damaged, and we will make it right. Missing, incorrect or damaged items will be replaced promptly at our expense.
Of course we hope you will love everything you order from Bake It Pretty. But, if for some reason you are not entirely happy with your purchase, please contact us for authorization and instructions on how to return or exchange products. *Keep in mind: we cannot accept returns or refunds on edible/perishable items. Unfortunately, shipping fees are non refundable and return shipping fees are the responsibility of the customer.
